Blog
The Hidden Cost of Every Software Implementation
A few years ago, I was part of a NetSuite implementation for a company doing around $4 million in revenue. Leadership had signed off on the project with a clear...
Your Software Didn’t Fail. Your People Did.
A few years back I got a call from a $500M retail distribution company in the middle of a NetSuite implementation that wasn't going well. They hadn't gone live yet and...
Stop Waiting to Feel Ready
You don't need the whole train built. You just have to get it moving. I learned that the hard way. More than once. There was a season early in building this business...
The Space Between
Dave Matthews wrote about the space between a place where something important gets lost. He wasn't talking about your finances, but he could have been. There is a space...
Your Customer Reviews Are Writing Your Operations Audit
She pulled up the review on her phone and slid it across the table like evidence. "Three different people told me three different things." One star. Posted six weeks...
Great Businesses Make It Look Simple
The company I use to mow my lawn isn’t doing anything revolutionary. They’re not the cheapest, and they’re not selling some premium, overengineered service. However,...
Revenue Is a Vanity Metric Until You Know These Numbers
I had a client a while back who was growing consistently. Revenue is up year over year, team expanding, deals closing. By every measure he could point to, the business...
The Gaps That Prevent Growth from Holding
What would you guess is one of the most common reasons founders struggle to scale? I think it comes down to a few key things. Lack of clear positioning, strong systems,...
Stop Blaming Your Sales. Your Cash Flow Is the Problem.
3 Signs You're Managing Cash Flow Wrong (And Don't Know It) John’s got real revenue and a growing team. Every few months, he's quietly drawing on his line of credit...
The Difference Between Growing and Scaling
The systems businesses put in place will dictate the long-term success of the organization. Even a business with a great product or service can still lose a lot of...