You Didn’t Outgrow Your Business. Your Process Did.

You Didn’t Outgrow Your Business. Your Process Did.

The Cracks Were Always There. You Just Couldn’t See Them Yet. She called me on a Tuesday evening, still at her desk, staring at a P&L that refused to reconcile for the third month in a row. Ten million in revenue. Up from four million just two years earlier....
Who’s Actually Driving Your Software Decision?

Who’s Actually Driving Your Software Decision?

I’ve seen this a handful of times. The CFO walks into the kickoff meeting with a shortlist already prepared. Three platforms that have been evaluated by the accounting team. The criteria were built around month-end close speed, chart of accounts flexibility, and...
The Hidden Cost of Every Software Implementation

The Hidden Cost of Every Software Implementation

A few years ago, I was part of a NetSuite implementation for a company doing around $4 million in revenue. Leadership had signed off on the project with a clear expectation: six months, new system, done. What nobody had mapped out was what six months actually required...
Your Software Didn’t Fail. Your People Did.

Your Software Didn’t Fail. Your People Did.

A few years back I got a call from a $500M retail distribution company in the middle of a NetSuite implementation that wasn’t going well. They hadn’t gone live yet and were already losing confidence. Leadership wasn’t sure if they had picked the...
The Space Between

The Space Between

Dave Matthews wrote about the space between a place where something important gets lost. He wasn’t talking about your finances, but he could have been. There is a space most business owners don’t know exists. It sits right between the person closing your...
Great Businesses Make It Look Simple

Great Businesses Make It Look Simple

The company I use to mow my lawn isn’t doing anything revolutionary. They’re not the cheapest, and they’re not selling some premium, overengineered service. However, they are incredibly well run. I got to thinking about what makes them such a well-run company. There...