What Good Product Businesses Have in Common

What Good Product Businesses Have in Common

A founder I work with had a number he was certain of. Gross margin above 52%. He had said it in meetings, planned his hiring around it, and priced a new line off it. Then his accounting team actually ran it, and the number came back between 47-48%. It had been sitting...
The Investment Math Your Salesperson Won’t Show You

The Investment Math Your Salesperson Won’t Show You

A client called me a few weeks ago about a piece of equipment. Six figures, financing approved, the shop floor already excited about it. He wasn’t calling to ask if he could afford it; he already knew he could. He was calling because something felt off and he...
The Numbers Lied. His Gut Didn’t

The Numbers Lied. His Gut Didn’t

He’d been running the company for twenty-five years, the kind of tenure where you know a place in the dark without needing to look. When his CFO handed him the monthly financials and something didn’t sit right, he said so. The accounting team disagreed....
Saving Money Is Costing You More Than You Think

Saving Money Is Costing You More Than You Think

I sat across from a leadership team that had just gone live on NetSuite. They were proud of it. Months of planning, significant investment, and they had finally made the leap from Intuit QuickBooks to a system that could actually scale with them. Then one of the...
The Space Between

The Space Between

Dave Matthews wrote about the space between a place where something important gets lost. He wasn’t talking about your finances, but he could have been. There is a space most business owners don’t know exists. It sits right between the person closing your...
Your Customer Reviews Are Writing Your Operations Audit

Your Customer Reviews Are Writing Your Operations Audit

She pulled up the review on her phone and slid it across the table like evidence. “Three different people told me three different things.” One star. Posted six weeks ago. Forty-seven people had already marked it helpful. She wasn’t upset about the...