Your Software Didn’t Fail. Your People Did.

Your Software Didn’t Fail. Your People Did.

A few years back I got a call from a $500M retail distribution company in the middle of a NetSuite implementation that wasn’t going well. They hadn’t gone live yet and were already losing confidence. Leadership wasn’t sure if they had picked the...
Your Customer Reviews Are Writing Your Operations Audit

Your Customer Reviews Are Writing Your Operations Audit

She pulled up the review on her phone and slid it across the table like evidence. “Three different people told me three different things.” One star. Posted six weeks ago. Forty-seven people had already marked it helpful. She wasn’t upset about the...
The Difference Between Growing and Scaling

The Difference Between Growing and Scaling

The systems businesses put in place will dictate the long-term success of the organization. Even a business with a great product or service can still lose a lot of revenue simply because its systems don’t support what they’re trying to deliver. Businesses, like...
Be Careful Who You Surround Yourself With

Be Careful Who You Surround Yourself With

One of the most important decisions anyone will make is who they surround themselves with. Whether it is friends, family, or business partners, who you spend time with and build relationships with matters. If for no other reason than they contribute directly to the...
Family Business Succession Planning

Family Business Succession Planning

I come from a fourth-generation retail family business. Leaving it was a difficult decision to make. There’s a common saying about family businesses. The first generation builds it. The second generation grows it. The third generation coasts. And the fourth generation...
Finding Your Footing in Business

Finding Your Footing in Business

The hardest part of business, especially early on, is learning how to stand confidently when everything still feels new. The early years of a career or a business come with tension. You are capable, motivated, and doing the work, yet still trying to figure out where...